{"product_id":"payment-card-data-handling-rules-for-customer-support-teams","title":"Payment Card Data Handling Rules For Customer Support Teams","description":"\u003cp\u003eCustomer support teams regularly assist customers with payments, billing inquiries, account updates, and transaction-related issues, making them one of the most important lines of defense in protecting payment card information. A single mistake—whether through a phone call, email, chat message, or support ticket—can expose sensitive data, trigger compliance violations, and create significant financial and reputational consequences for an organization.\u003c\/p\u003e\n\u003cp\u003eThis course is designed to provide customer support professionals with a practical understanding of payment card data handling requirements and compliance responsibilities within the United States. Participants will learn how card payments work, understand PCI DSS expectations, identify prohibited data handling practices, and apply secure procedures across phone, email, chat, SMS, CRM platforms, and ticketing systems.\u003c\/p\u003e\n\u003cp\u003eThe course also explores social engineering threats, account takeover risks, remote work challenges, incident response responsibilities, and day-to-day compliance expectations. By the end of the course, learners will be equipped to handle payment information confidently, reduce compliance risks, and help protect both customers and their organization from costly security incidents.\u003c\/p\u003e","brand":"PCI DSS Global","offers":[{"title":"Default Title","offer_id":57863738786124,"sku":null,"price":134.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1002\/2754\/7468\/files\/Payment_Card_Data_Handling_Rules_For_Customer_Support_Teams.png?v=1782119063","url":"https:\/\/pcidssglobal.com\/products\/payment-card-data-handling-rules-for-customer-support-teams","provider":"PCI DSS Global","version":"1.0","type":"link"}