Refund policy
Our commitment to fair and transparent refunds
Effective Date: June 2026
Version: 1.0
1. Introduction
This Return and Refund Policy applies to all purchases made on www.pcidssglobal.com , operated by Skill Up LLC (trading as PCI Global Standards).
As our products are digital, we have designed this policy to be fair to all learners while complying with applicable consumer protection legislation globally, including the UK Consumer Contracts Regulations 2013, the EU Consumer Rights Directive, and applicable US consumer protection laws.
2. Digital Products — General Rule
Because our courses are digital products delivered immediately upon purchase, access to course content begins as soon as payment is confirmed.
Under most jurisdictions, this means the standard cancellation rights for digital products may not apply once you have accessed the content.
However, we go beyond the legal minimum to ensure fair treatment.
3. Our 7-Day Satisfaction Guarantee
If you are not satisfied with a purchased course, you may request a full refund within seven (7) calendar days of the date of purchase, provided that:
- You have completed no more than twenty percent (20%) of the course content; and
- You have not downloaded the Certificate of Completion; and
- This is your first refund request for that particular course.
To request a refund under this guarantee, email [email protected] with your order number, the course name, and the reason for your request.
Approved refunds will be processed within seven (7) business days to your original payment method.
4. Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- Seven (7) calendar days or more have passed since the date of purchase;
- More than 20% of the course has been completed;
- The Certificate of Completion has been issued or downloaded;
- The course was purchased as part of a discounted bundle or promotional offer (unless the offer explicitly states otherwise);
- The refund request is a repeated request for the same course.
5. Technical Failures
If you are unable to access a course you have purchased due to a technical fault on our part, and the issue is not resolved within three (3) business days of reporting it to us, you are entitled to a full refund regardless of the above conditions.
Please contact [email protected] with your order number and a description of the technical issue.
6. Duplicate Purchases
If you accidentally purchase the same course twice, contact us within 48 hours and we will refund the duplicate charge in full.
7. Chargebacks
We ask that you contact us before initiating a chargeback with your payment provider.
Initiating a chargeback without first contacting us may result in suspension of your account.
We are committed to resolving all disputes fairly and promptly.
8. Statutory Rights
This policy does not affect any statutory rights you may have under the laws of your country of residence.
Where local consumer law provides greater rights than those set out in this policy, your local statutory rights will prevail.
9. Contact
To make a refund request or for any queries:
Email: [email protected]
Subject Line: Refund Request — [Order Number]
Address:
971 US Highway 202 N, Suite N
Branchburg, NJ 08876, USA
Website: www.pcidssglobal.com